Resident Services Coordinator

Resident Services Coordinator

Calvin Court, a pioneer in residential living located in Buckhead, is seeking a Full-Time Resident Services Coordinator (RSC). Connecting residents to services are the primary responsibilities. Gathering information via the intake application process the RSC will be able to refer residents to service providers in the general community. These services may include, but are not limited to, home health aides, financial assistance, counseling (mental health and substance abuse), job search/training, general education and food assistance.  Primarily, the RSC advocates, organizes, problem-solves, and helps to meet essential needs for the residents in the community.

Responsibilities include:
• Assessing tenant needs and establishing/maintaining links to supportive services to assist       residents in maintaining an independent living status.
• Identifies and improves upon immediate needs within the community by delivering needed educational and wellness programs.
• Working as a member of the property management team the RSC also follows up on referrals from other staff regarding tenant issues and concerns. Staff referrals to the RSC are often focused on lease education, conflict resolution, staff support in difficult situations, safety of residents and emergency support.
• Spending time with residents on a one-on-one basis related to a variety of topics that are specific to an individual resident’s needs. For example, residents may have limited outside resources to help them understand forms, letters, and outside services and the RSC often bridges this gap in service needs.
• Establishes on-site wellness programs as outlined in the RSC budget.
• Establishes relationships with agencies and service providers in the community who will provide direct services to residents.
• Developing an inventory of local health, social service and community resources for use by residents, resident’s families and caregivers. Assist residents in using these resources.
• Working with property managers and maintenance to assist residents in crisis situations or difficult situations. In addition, serve as a liaison between residents and property management staff.
• Maintaining resident confidentiality and comply with code of ethics.
• Producing clearly written files, reports, emails and newsletter as assigned.

Requirements:
• BSW (Bachelor’s in Social Work) required
• Excellent organizational, interpersonal, and communication skills
• 3 years previous experience preferred

To apply, visit www.phgainc.org, and submit resume using the "Apply Now" feature or fax resume to:  770-819-7490 or mail resume to: Human Resources, 2000 East West Connector Austell, GA  30106
EOE