Client Services Liaison - BRI Care Consultation and Dementia Caregiver Specialist

The Atlanta Regional Commission (ARC) is the regional planning and intergovernmental coordination agency that focuses on issues critical to the region's success, including growth and development, transportation, water resources, services for older adults and workforce solutions. ARC is dedicated to unifying the region's collective resources to prepare the metropolitan area for a prosperous future. This is done through professional planning initiatives, the provision of objective information, and community involvement in collaborative partnerships.

The Benjamin Rose Institute – Care Consultation Program (BRI-CC) was developed to support services for adults with health challenges and their caregivers. Certified Care Consultants provide ongoing help to find practical solutions to concerns about health and care. BRI-Care Consultation is an evidence-based program resulting in improved care, less stress, fewer visits to the emergency room or hospital, and delayed nursing home placement. It serves as an extension of the Aging & Disability Resource Connection. It is responsible for providing telephonic information and coaching support to caregivers and care receivers based on the Benjamin Rose Institute's Care Consultation program (BRI-CC).

This individual will be responsible for: maintaining a minimum caseload of 30 Care Consultation clients; monthly and quarterly reporting; communicating trends and best practices with the program manager and team lead; participating in training on the Care Consultation Information System (CCIS) and adhering to established protocols; participation in conference calls and project reviews; encouraging referrals from the Aging and Disability Resource Connection (ADRC) as a central point of intake and screening; and development and implementation of an outreach and marketing plan of ARC's BRI-CC program.

The individual will provide specialized support services regarding dementia in the Atlanta region. The intent of this position is to drive the effort to make the aging network more dementia capable by supporting the local network of dementia partners and stakeholders as a community catalyst, educator, and collaborator. The individual will identify gaps in services and drive innovation so that constituents can access memory screenings and people living with dementia and their care partners can access Long-Term Services and Support (LTSS) options, including those provided through the Older Americans Act. They will also ensure a seamless referral/workflow from Georgia Memory Network Memory Assessment Clinics to the Area Agency on Aging (AAA).

This individual will focus on supporting the dementia capabilities of the ADRC and other services provided directly by the Area Agency on Aging (AAA) and will coordinate with the Dementia Care Specialist on a regular basis. This individual will provide education for the ADRC; serve on the ADRC Advisory Committee; and assist in providing training to AAA staff on the state-approved memory screening tool.

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Essential Duties and Responsibilities
Required Knowledge, Skills, Abilities & Competences
Minimum Qualifications
Preferred Qualifications
Special Requirement